Legal and policy centre

Terms, standards and ways to raise a concern

These documents are designed to be read together. They state the platform’s limits and the operational controls required before production launch.

Marketplace Terms

The platform agreement, separate works contract, ACL rights and account rules.

How account, job, message and verification information is handled.

Current demo rates, no-real-payment status and requirements before billing.

What identity, ABN, licence and insurance checks do and do not mean.

Review eligibility, authenticity, rating display, moderation and appeals.

Platform and trade-work pathways, evidence, review and external escalation.

Prohibited conduct, unsafe jobs, reporting and platform response.

WCAG target, current assessment status and accessible support.

Notices about copyright, trade marks, confidentiality and defamation.