Use the marketplace for safe, lawful trade work

ServiceLink is for adults arranging or offering lawful trade services. Account holders must be at least 18. It must not be used as a social, dating, emergency, surveillance, debt-collection or general file-sharing service.

• threatening, stalking, harassing, coercing or intimidating;
• hateful or discriminatory abuse directed at a person or protected group;
• sexual harassment, sexual exploitation, grooming, sextortion or non-consensual intimate content;
• scams, impersonation, deceptive credentials, phishing, malware or attempts to obtain money or access unlawfully;
• publishing private contact, identity, access or location details to facilitate harm;
• manipulating reviews, quotes, job status, reports or verification;
• evading a restriction, interfering with security, scraping restricted data or reverse engineering access controls;
• retaliating against a person for making a good-faith safety or regulatory report.

You must not upload, send, link to or solicit:

• child sexual exploitation or abuse material, pro-terror material, material promoting or instructing serious crime, or other material unlawful to possess or distribute;
• non-consensual intimate images, covert sexual recordings or threats to share them;
• credible threats, instructions to cause serious harm, or content intended to cause severe abuse;
• pornography, graphic high-impact violence, or self-harm material unrelated to legitimate evidence and unsuitable for this adult trade marketplace;
• content infringing intellectual property, confidentiality, court orders or another person's legal rights.

• illegal work or work intended to conceal unlawful activity;
• regulated work offered by a person without the required current licence, registration or supervision;
• asbestos, demolition, structural, high-risk, electrical, gas or other hazardous work without required controls and credentials;
• work involving unlawful entry, surveillance, weapons, explosives, tampering with essential services or evasion of permits and tax;
• urgent danger presented as an ordinary marketplace job instead of contacting the proper emergency response.

Use the report control attached to the relevant message, job, image, profile or review when available. Include the content reference, date, reason and any safety context. Preserve ordinary screenshots before blocking if safe to do so.

Submit a confidential safety report

The complaints centre returns a case number. Contextual report controls are also provided on supported messages and reviews. The dedicated email contact remains unconfigured and must be monitored before launch. Full complaint steps are in the Complaints and Disputes Policy.

• Call Triple Zero (000) if anyone is in immediate danger or at risk of harm.
• Contact police for threats, stalking, violence, fraud or suspected crime.
• Report eligible serious online abuse, image-based abuse, or illegal and restricted content to eSafety (opens in a new tab). Some abuse schemes require a report to the platform first.
• Use the Australian Cyber Security Centre's ReportCyber guidance (opens in a new tab) for cybercrime.

Do not save or redistribute child sexual abuse material. Report it using eSafety's process.

1. Triage for immediate physical danger, child safety, illegal material, credible threats, scams and repeat abuse.
2. Restrict access to content or contact where reasonably necessary to reduce risk while preserving limited, lawful evidence.
3. Review context and account history without requiring the reporter to confront the reported user.
4. Take proportionate action: warning, content removal, communication restriction, credential pause, temporary suspension, permanent removal or referral to a regulator or law enforcement.
5. Record the report, risk, action, reason, timestamps and review outcome. Protect the reporter's identity where practicable.

Except where urgent action or law prevents it, a user affected by an account decision receives reasons and a fair review pathway. Freedom to express a genuine opinion does not excuse threats, unlawful material or severe abuse.

Under eSafety's current assessment tool, ServiceLink's end-user messaging feature is a relevant electronic service even though messaging is not the marketplace's main purpose. The operator must document that classification, identify any additional service categories and applicable tiers, and keep current a forward-looking risk assessment, code and standard mapping, complaint system, change assessment, moderation procedure, training plan and compliance records.

Publishing this policy does not, by itself, satisfy those operational duties or prove compliance.

• eSafety: assess which codes and standards apply (opens in a new tab)
• eSafety: Online Safety Codes and Standards complaints (opens in a new tab)
• eSafety: reporting serious abuse and illegal content (opens in a new tab)