The agreement for using ServiceLink

ServiceLink is the trading name used for this marketplace. The platform operator that will be the contracting party is:

Legal entity

ServiceLink demo operator (temporary demo configuration — not a registered legal entity)

Registered business name

ServiceLink (demo — business name not registered)

ABN or ACN

Demo configuration — no ABN/ACN registered

Address for service

Demo environment — address for service not published

In these terms, ServiceLink, we, us and our mean that operator. You means the person or business using the platform. A homeowner includes an authorised person posting a job. A trade business means the separate business that offers or performs trade services.

By creating an account or using a feature that clearly asks you to accept these terms, you agree to the version shown at that time. Browsing a public page alone does not amount to acceptance.

ServiceLink is currently a demonstration service. It records fee estimates, proposed subscription settings and user-declared completion amounts, but does not charge, receive, hold, transfer or release real money.

Any displayed payment, subscription, payout, receipt or transaction is a simulated product record only. Do not send money in reliance on a ServiceLink demo screen. Real payments, automatic renewals, settlement, refunds, chargebacks and escrow are not available.

• You must be at least 18 and able to enter a contract.
• If you act for a company, trust, partnership, property owner, landlord, owners corporation or another person, you promise that you have authority to bind or act for them.
• A homeowner must have the owner's or occupier's authority to arrange the work and must obtain any landlord, strata, body corporate or other approval that applies.
• A trade account must be controlled by the business or a person authorised by it. Account access must not be sold or transferred.

ServiceLink supplies marketplace technology: account tools, job listings, matching, quotes, messaging, credential-check records, completion records, reviews and support pathways. We may administer these features and apply published platform policies.

Unless we expressly agree otherwise in a separate signed document, ServiceLink does not supply, supervise, inspect, certify or guarantee the physical trade work. We do not set a trade business's scope, price, working method, staff, tools or hours. We are not the builder, trade contractor, employer, labour-hire provider, project manager, certifier, insurer, payment provider, escrow agent or legal agent for either user.

ServiceLink does not guarantee that a user will receive a quote, win a job, agree a works contract, obtain a permit, complete work, receive payment or achieve a particular outcome.

A job brief, quote and preferred-quote selection help users negotiate. They do not replace a written domestic building or trade contract required by state or territory law. Selecting a preferred quote on ServiceLink is not, by itself, a representation that every legal requirement for the works contract has been met.

Before anyone signs a works contract, pays a deposit or starts work, the homeowner and trade business must identify the location, work type and total contract value and comply with all applicable rules, including prescribed terms, consumer guides, cooling-off notices, deposit limits, progress-payment rules, permits, licences and insurance. These rules differ between jurisdictions and work types.

The trade business—not ServiceLink—must issue the works contract, invoice and statutory documents in its correct legal name. Users should keep copies outside the platform and obtain independent advice for significant or regulated work.

• Give complete, accurate and current information about the site, requested work, budget, access, known hazards and approvals.
• Do not describe a planning figure as a guaranteed contract price or conceal facts that could affect safety, licensing or scope.
• Independently check that the contracting entity, licence class, licence holder, insurance and proposed contract suit the specific job at the time work begins.
• Tell the trade about asbestos, structural damage, unsafe wiring, animals, access restrictions and other known site risks before a visit or work starts.
• Use qualified emergency services where there is immediate danger. ServiceLink is not monitored as an emergency channel.
• Pay the trade business as required by the separate lawful works contract. A ServiceLink status does not prove that payment is due.

• Operate as a genuine independent business and keep the correct legal entity, ABN, business name and contact details current.
• Hold every licence, registration, permit, qualification and insurance required for the job's location, value and work type, and comply with any conditions or supervision requirements.
• Quote only within the business's legal and competent scope. State assumptions, inclusions, exclusions, GST treatment, provisional sums, timing and quote validity clearly.
• Disclose whether subcontractors will perform work and ensure they are lawfully engaged, licensed, supervised and insured.
• Provide all required consumer guides, contracts, cooling-off notices, insurance certificates, safety documents, invoices and receipts directly to the homeowner.
• Notify ServiceLink promptly of licence, registration, business, insurance, insolvency, disciplinary or safety changes relevant to the account or active work.

Information supplied through ServiceLink must be accurate, lawful, relevant and not misleading. Users must correct material errors promptly. Quotes are submitted by the trade business, not endorsed by ServiceLink, and may be withdrawn or varied only in accordance with applicable law and any agreement already made.

Users must keep job communications professional and use the platform only for legitimate marketplace activity. The Acceptable Use and Online Safety Policy is part of these terms.

A badge is a dated record of only the checks stated beside it. It is not a guarantee of identity, honesty, solvency, competence, quality, insurance coverage, licence suitability or future conduct.

An ABN checksum is not an ABR status check, and an ABN is not a trade licence. A licence check is meaningful only for the named holder, jurisdiction, class, conditions and date checked. Users must read the badge details and repeat critical checks before contracting.

Our check types, evidence limits, expiry rules and correction process are set out in the Verification Standard.

The rates displayed in the demo are explained in the Fees, Subscriptions and Refunds Policy. At present, amounts are recorded but not charged.

We must disclose any real price, GST treatment, charge event, recurring term, cancellation consequence and refund right before enabling payment. No real fee will become payable merely because this draft describes a proposed rate.

The trade business remains responsible for its own tax, invoicing and reporting obligations. ServiceLink may have platform reporting obligations to the Australian Taxation Office if reportable transactions are enabled, and will provide a separate collection notice before collecting information for that purpose.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy under the Australian Consumer Law or any other law where doing so would be unlawful.

ServiceLink is responsible for meeting any consumer guarantees that apply to the platform services we supply. The trade business is responsible for consumer guarantees and statutory warranties that apply to the work it supplies. Which person owes a particular obligation depends on the actual arrangement and the law.

Where a platform service fails to meet an applicable guarantee, the remedy will be the remedy required by law, taking account of whether the failure is major or can be remedied. We do not impose a blanket “no refunds” rule.

Only eligible users may submit a review. A “verified review” means the review is linked to a ServiceLink job recorded as completed; it does not mean we inspected the work or verified every statement.

We do not permit fake, purchased, self-authored, retaliatory or undisclosed incentivised reviews. We apply the same published standards to positive and negative reviews. Review eligibility, moderation, business responses, rating calculations and appeals are explained in the Reviews and Moderation Policy.

You keep ownership of content you create. You give ServiceLink a non-exclusive, worldwide, royalty-free licence to host, copy, technically adapt, resize, transmit and display that content only as reasonably needed to operate, secure, moderate and improve the marketplace, comply with law and exercise rights under these terms. The licence ends when the content is deleted, except for lawful backups, records, dispute evidence and content shared with others before deletion.

You promise that you have the rights and permissions needed to upload the content and that doing so does not infringe copyright, moral rights, trade marks, confidentiality, privacy, court orders or other rights. Do not upload plans, photographs or reports merely because you possess a copy.

Our notice requirements and review process are in the Copyright and Content Complaints Policy.

ServiceLink is not an emergency service or a substitute for police, fire, ambulance, utility emergency lines, a building regulator or a licensed emergency contractor. Call Triple Zero (000) where life or property is in immediate danger.

Each person retains every work health and safety duty imposed by law. A term, job brief or allocation of responsibility cannot transfer a duty where the law does not permit that. The people who manage or control the workplace or work must assess hazards and implement legally required controls.

We may restrict content or an account where reasonably necessary to address safety, fraud, illegal conduct, credential expiry, material breach, non-payment of a valid real fee, security risk or legal obligations. Except where urgent action is reasonably necessary, we will give the affected user the reason, a reasonable opportunity to respond and an internal review pathway.

We will not use undisclosed acceptance-rate targets, exclusivity or arbitrary penalties to control how an independent trade business operates. Account closure does not remove accrued rights, required records or obligations under an existing works contract.

We may maintain, secure and improve the platform. If a change materially reduces a paid service, we will give reasonable advance notice where practicable and provide any remedy required by law. Changes to terms apply prospectively. We will not use a unilateral variation clause to remove an accrued right or avoid a legal obligation.

Maintenance, internet services and third-party providers can affect availability. Any service-level promise must be stated expressly; we do not promise uninterrupted availability.

Each party is responsible for loss it causes by breaching the law or these terms, subject to applicable law and ordinary legal principles such as causation, remoteness and mitigation.

To the extent permitted by law, ServiceLink is not responsible for the trade business's workmanship, site conduct or breach of the separate works contract merely because users met through the platform. This does not limit responsibility ServiceLink has for its own conduct, representations or platform services.

No exclusion or limitation in these terms applies where it would be illegal, unfair or inconsistent with a non-excludable right. A court or tribunal may determine the effect of this section in the circumstances of a dispute.

Report a platform, fee, verification, review, safety or content concern through the Complaints and Disputes Policy. A dispute about trade work should first be raised with the trade business unless that would be unsafe or inappropriate.

We may facilitate communication but do not replace a regulator, court or tribunal and do not finally decide the parties' legal rights. Nothing in these terms prevents a user from contacting a state or territory consumer or building regulator, the ACCC, eSafety, police, a tribunal or a court.

Australian law applies. A consumer may rely on the mandatory law and courts or tribunals available in the state or territory in which they ordinarily live or receive the service. The launch-state and operator-jurisdiction wording must be settled before these terms take effect.

The following channels must be configured and tested before these terms go live:

Notices to a user may be delivered to the current account email and through an in-product notice. A notice is not treated as received merely because the platform attempted delivery to an address it knew was invalid.