Privacy
Your information has a job to do
This plain-language summary explains why ServiceLink uses personal information, who can see it and when it is removed.
Information you provide
Account details, role, contact information, trade credential evidence, non-public supplier tax profile, job descriptions, photos, quotes, messages, legal acceptances, contract-review records, complaints, reports, moderation records, completion amounts, subscriptions and reviews.
How it is used
To authenticate accounts, match jobs with trades, assess proposed marketplace fees, support job communication and safety, check contract readiness, record completion, operate job-linked reviews, resolve complaints and assess statutory tax-reporting obligations.
What is public
Open job briefs show the description, suburb, postcode, budget and homeowner display name. Job photos are not anonymous-public: only the homeowner and signed-in trade businesses currently eligible to quote can see them while quoting. Public trade profiles show the business name, categories, dated credential-check state and published completed-job reviews.
What stays restricted
Passwords are handled by the authentication provider. Contact details, site-access notes, trade evidence, supplier legal name and address, private messages, quote amounts, complaint records, reviewer evidence and account history are not shown publicly. Site-access notes are limited to job participants. Photos require authentication and a fresh job-access check each time; once a job is assigned or closed, they are restricted to the homeowner and assigned trade business.
Tax and statutory reporting records
ServiceLink records booking and completion events and a trade business's declared supplier identity so an authorised reviewer can assess the Sharing Economy Reporting Regime. The current product does not lodge reports automatically. If a law requires reporting or record retention, relevant supplier and supply records may be disclosed to the Australian Taxation Office and retained for the legally required period after an account closes.
Complaints and online-safety records
Reports receive a case identifier and may include the reported item, parties, evidence, actions, outcome and appeal. Access is restricted to the reporter and authorised staff as applicable. Information may be preserved or disclosed where reasonably necessary for safety, legal claims, regulator requirements or law-enforcement reporting.
Photo retention
Location, device and other embedded file metadata is removed in the browser before upload. Cancelling a never-assigned job hides its photos immediately and schedules them for permanent deletion after 30 days. Completed-job photos are kept privately for 12 months, then deleted. Homeowners may delete photos sooner. Unattached uploads are removed after 24 hours.
Disputes and preservation
A job participant may report a genuine dispute and temporarily pause scheduled photo deletion. The hold is limited to relevant job photos, is reviewed by authorised staff, remains private and is reviewed at least every 90 days. When the hold is released, overdue photos are deleted promptly.
Your choices and requests
Members can download a portable account archive, edit ordinary profile information and request account closure from Account Settings. Homeowners can download or permanently delete job photos from the job archive. Closure has a 30-day grace period and cannot finish while an active job or dispute hold exists. Privacy access and correction requests are handled without unreasonable delay, normally within 30 days.
Service providers and overseas processing
Clerk provides authentication and currently processes through United States infrastructure and subprocessors. Convex provides the application database and photo storage in the production deployment's selected United States or Ireland region. Cloudflare provides global hosting, CDN and security services and may process metadata in the United States and Europe. The exact production Convex region must be confirmed before customer data is imported.
Production legal review
The final production policy, collection notices, data-processing agreements and retention exceptions require Australian legal review. Financial records may be retained separately where tax or company law requires it; that does not extend photo retention.